FAQ

PRODUCT

Yes. Loop partners exclusively with verified luxury brands and authorized distributors. Every item listed on our platform is guaranteed 100% authentic.

New collections and items are added regularly as brands release seasonal and limited-edition products. Check our “New Arrivals” section for the latest updates.

 

Yes. Each clothing item includes a detailed size chart provided by the brand to ensure accurate selection.

PAYMENTS

Loop accepts major credit and debit cards, PayPal, and select digital wallets depending on your region.

Absolutely. All transactions are encrypted and processed through secure, trusted payment gateways to ensure complete data protection.

Payments may be declined due to insufficient funds, incorrect card details, or bank restrictions. We recommend contacting your bank or trying another payment method.

Returns

You can request a return if the product is damaged, incorrect, or significantly delayed. All requests must be submitted within the specified return window.

Refunds are typically processed within 5–10 business days after the returned item is inspected and approved.

Return shipping fees depend on the reason for the return. Damaged or incorrect items are eligible for free returns.

COULDN’T FIND YOUR ANSWER?

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